We stand behind the quality of everything we sell and hope you’re happy with your order. In case you’ve changed your mind or something is wrong with the order, please read our return policy:
If you changed your mind about what you’ve ordered
Then we’d be happy to take it off your hands, provided you contact us within 2 weeks of receiving the order.
Return shipping cost is held by you, and all ordered prints must be in their original unused condition and in their original packaging unless there is a shipment or manufacturer defect/damage. Any returns or problems that occur because of an error on our part will be handled at our expense.
If the order is damaged in the mail
If something arrives damaged, send a photo of the damaged prints to [email protected] no later than 2 weeks after the order is received, then we’ll gladly send a replacement at no cost to you.
If the order is lost in the mail
For orders lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We’ll gladly send a replacement at no cost to you.
We may ask for your help before doing that, like confirming with you if the shipping address was correct. We will also encourage you to get in touch with the local post office to try locating the lost order.
If you provided the wrong shipping address
Then you are held responsible. Usually, the package is sent back to us and then we’ll contact you for an updated address. Reshipment cost is held by you.
If you order goes unclaimed at customs
Then you are held responsible. Usually, the package is sent back to us and then we’ll contact you to determine how you would like to proceed and if you wish to have the product reshipped. Reshipment cost is held by you.
If the package isn’t delivered to you, but the tracking states that it did
We will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but you report that you have yet to receive it, we would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the shipping address.
In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the shipping address. You should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under the table on the back porch.”
If you are unable to locate the package, you will need to place a new order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers.
1. Write to us at [email protected] to let us know what you’re unhappy with. Please include the order number.
2. Wait for our response. We make sure to reply within 24 business hours. We’ll provide instructions for the returns procedure.